If the hard drive test passes then you may reinstall the Windows operating system to have your laptop in a normal condition. If the hard test fails then please contact our HP phone support team to check the available service options for your laptop. Hard Drive/Storage Tests - There are six hard drive tests, and they can take from 10 minutes to 2 hours or more to complete. To run the hard drive tests, follow the steps in Hard Drive Tests.
Your Component Tests menu might be different, depending on the components installed on your computer. When the menu appears, press the F2 key.įigure : Selecting Component Tests from the main menu Turn on the computer and immediately press Esc repeatedly, about once every second. Hold the power button for at least five seconds to turn off the computer. Looks like the Windows 10 operating system is corrupt on your computer and that is why these options are unavailable.Īlso, the recovery partition is not accessible when you hit the f11 key.īefore we conclude this issue, I suggest you to run the hard drive test on your computer.
Notebook Hardware and Upgrade Questions.
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